Tuesday, March 4, 2008

How can I troubleshoot general remote desktop error messages?

1) Because of an error in data encryption, this session will end. Please try connecting to the remote computer again.

Cause:
Data encryption provides security for datatraveling over network connections. A data encryption error can end asession for security reasons.

Solution:
Try connecting to the remote computer again. Encryption policies can vary between systems and domains.

2) The remote connection has timed out. Please try connecting to the remote computer again.

Cause:
The terminal server disconnected yoursession because you did not send a response within the time limit setfor responses.

Solution:
Try connecting to the terminal server again. If you receive this error message, try to reconnect at a later time.

3) The remote session was disconnected because the total logon timelimit was reached. This limit is set by the server administrator or bynetwork policies.

Cause:
Your connection to the terminal server exceeded the time limit.

Solution:
Try connecting to the terminal serveragain. If you receive this error message, try to reconnect at a latertime. The server administrator may need to review the length oftime allowed for connections before they expire.

4) The specified computer name contains invalid characters. Please verify the name and try again.

Cause:
The name of the remote computer is incorrect. This might be a typing error.

Solution:
Try typing the name of the remotecomputer again. If you receive the same message, contact the serveradministrator to be sure you are using the correct name for the remotecomputer.

4) The specified remote computer could not be found. Verify that youhave typed the correct computer name or IP address, and then tryconnecting again.

Cause:
The name or IP address of the remote computer is incorrect. This might be a typing error.

Solution:
Try typing the name or IP address of theremote computer again. If you receive the same message, contact theserver administrator to be sure you are using the correct name or IPaddress for the remote computer.

5) The remote session to the remote computer was ended by means of anadministration tool. Your administrator might have ended yourconnection.

Cause:
The most common cause of this error is thatthe server administrator needed to perform maintenance tasks on theterminal server. These tasks can be performed only when there are noremote connections to the terminal server.

Solution:
Try to reconnect at a later time.

6) The remote session was disconnected because your session was loggedoff at the remote computer. Your administrator or another user mighthave ended your session.

Cause:
The most common cause of this error is thatthe server administrator needed to perform maintenance tasks on theterminal server. These tasks can be performed only when there are noremote connections to the terminal server.

Solution:
Try to reconnect at a later time.

7) The remote session was disconnected because another user has connected to the session.

Cause:
The most common cause of this error is thatthe server administrator needed to perform maintenance tasks on theterminal server. These tasks can be performed only when there are noremote connections to the terminal server.

Solution:
Try to reconnect at a later time.

8) The remote session was disconnected because the total logon timelimit was reached. This limit is set by the server administrator or bynetwork policies.

Cause:
Your connection to the terminal server exceeded the time limit set.

Solution:
Try connecting to the remote computeragain. If you receive the same message, try to reconnect at a latertime. The server administrator may need to review the length of timeallowed for connections before they expire.

9) The local computer is low on memory. Close some programs, and then connect to the remote computer again.

Cause:
Not enough RAM available on your computer.If your computer has too little RAM available, it cannot free enoughprocessing capacity to start new functions, such as applications orconnections.

Solution: Close all unnecessary programs, and try your connection again.

10) The connection was ended because of a network error. Please try connecting to the remote computer again.

Cause:
A network error prevented your computer from communicating with the terminal server.

Solution:
Try connecting to the remote computeragain. If you receive the same message, be sure that your computer isconnected to the network.

11) The client could not connect. You cannot connect to the console from a console session of the same computer.

Cause:
You are logged on to a computer and you are trying to connect to that same computer.

Solution:
If you are not on the same computer, contact the server administrator.

12) The client could not connect to the remote computer. Remoteconnections might not be enabled or the computer might be too busy toaccept new connections. It is also possible that network problems arepreventing your connection. Please try your connection again later. Ifthe problem continues to occur, contact your administrator.

Cause:
The remote computer might not be set up to accept remote connections.

Solution:
Try connecting to the remote computer at a later time.

13) An internal state error has occurred. The remote session will bedisconnected. Your local computer might be low on memory. Close someprograms, and then try connecting to the remote computer again.

Cause:
Not enough RAM available on your computer.If your computer has too little RAM available, it cannot free enoughprocessing capacity to start new functions, such as applications orconnections.

Solution:
The system load will need to be brought down and memory freed up beforea connection can be made. Close all unnecessary programs, and try yourconnection again.

14) Because of a protocol error (error_code), the remote session willbe disconnected. Please try connecting to the remote computer again.

Cause:
A protocol specifies the way a computercommunicates with other computers. A protocol error prevents yourcomputer from communicating with the terminal server to which you wereconnected.

Solution:
Try connecting to the remote computer again.

15) Because of a security error, the client could not connect to theremote computer. Verify that you are logged on to the network, and thentry connecting again.

Cause:
The most common causes are network errors or slowdowns.

Solution:
Be sure your computer is connected to the network. Try to reconnect at a later time.

16) The remote session was disconnected because the remote computer is low on memory.

Cause:
Memory errors have a variety of causes, butthe result is the same. The remote computer does not have enough memoryto start and maintain the connection you are attempting to make.

Solution:
The system load will need to be brought downand memory freed up before a connection can be made. Close allunnecessary programs, and try your connection again.

17) Because of an unknown error, the remote session will bedisconnected. The local computer might be low on memory. Close someprograms, and then try connecting to the remote computer again.

Cause:
Not enough RAM available on your computer.If your computer has too little RAM available, it cannot free enoughprocessing capacity to start new functions, such as applications orconnections.

Solution:
The system load will need to be brought down and memory freed up beforea connection can be made. Close all unnecessary programs, and try yourconnection again.

18) An unrecoverable error occurred while the client was attempting toconnect. Close some programs, and then try connecting to the remotecomputer again.

Cause:
Not enough RAM available on your computer.If your computer has too little RAM available, it cannot free enoughprocessing capacity to start new functions, such as applications orconnections.

Solution:
The system load will need to be brought down and memory freed up beforea connection can be made. Close all unnecessary programs, and try yourconnection again.

19) Unable to allocate window resources. The remote session will bedisconnected. Close some programs on the local computer, and then tryconnecting to the remote computer again.

Cause:
Not enough RAM available on your computer.If your computer has too little RAM available, it cannot free enoughprocessing capacity to start new functions, such as applications orconnections.

Solution:
The system load will need to be brought down and memory freed up beforea connection can be made. Close all unnecessary programs, and try yourconnection again.

20) An error occurred when the client attempted to connect to theremote computer. Check your system memory and then try the connectionagain.

Cause:
Not enough RAM available on your computer.If your computer has too little RAM available, it cannot free enoughprocessing capacity to start new functions, such as applications orconnections.

Solution:
The system load will need to be brought down and memory freed up beforea connection can be made. Close all unnecessary programs, and try yourconnection again.

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