For us to assist our clients with issues like this we require some information.
1: Dos or Shell based 300 ping count. Showing ONLY the end results not all 300 pings.
2: Dos or Shell based traceroute to your server from your remote location. Text file format only please. Our upstreams will not accept images. Please do NOT mask your IP address
3: Dos or Shell based traceroute from your server to your remote location. Text file format only please. Our upstreams will not accept images. Please do NOT mask your IP address
4: 'root' or administrator logins to your host so we can confirm the network configuration on your host and perform additional tests if needed.
5: Information about any firewalls or packet filters you might be running
6: Information about the application you are experiencing the latency in.
7: Information on how to possibly replicate the problem.
Please include these as text files in your existing ticket or open a new one and we will pass the details upto backbone neteng teams who will look into any issues on the upstream links.
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