If you are unable to connect to your server, we may ask you to submit the results of a traceroute from your location to your server.
To perform a traceroute in Windows you need start a command prompt, goto start then run and enter "cmd" as the command. Once you have the command prompt enter "tracert (the ip address or hostname of your server) > C:\tracert.txt" and press enter. Wait for the command prompt to return to signify that the trace has completed. You can open up the file named tracert.txt on the C drive with a text editor to copy and paste the contents as needed.
To perform a traceroute in Windows you need start a command prompt, goto start then run and enter "cmd" as the command. Once you have the command prompt enter "tracert (the ip address or hostname of your server) > C:\tracert.txt" and press enter. Wait for the command prompt to return to signify that the trace has completed. You can open up the file named tracert.txt on the C drive with a text editor to copy and paste the contents as needed.
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