General solutions to Email problems

Basic steps to check for email problems :-

If your client is getting problem for emails then please check with the following steps

1.Check the domain name by putting it on the domain dossier
>> a. Address lookup : IP resolves properly to your nameserver or it is in DNS propagation
>> b. Domain Whois record : Registration Status is not "HOLD" which indicates the domain name registrar has been blocking
>> c. Service scan : SMTP and POP3 are working properly with out giving " Time out "

2. Configure the account in the outlook Express at your end with following details of the clients

Email Address : anybody@domain.com
Username : anybody@domain.com
Password : Password
SMTP : mail.domain.com
POP3 : mail.domain.com
Please tick the option for "My server requires authentication"

Note : All the details are entered properly.

3. If you get error at your end, check the error properly if there is some thing like
>> a. Account was suspended :- Which indicates your billing department or somebody else has suspended the hosting account due to some reasons
>> b. Rejected username or password : Check if you have entered the username and password properly, If still does not then try to reset the password for that email address on Control Panel.
>> c. Next check for the Quota for the email if exceeded ? Then try to increase the limit otherwise he will not be able to receive mails
>> d. "My server requires authentication" not ticked you will get the error while sending emails.
>> f. Otherwise copy the error on google and search for it

4. If you can send and receive mails successfully but the client is not able to send and recieve.
>> a. Provide the details for the account you configured in the outlook express in step 2.
>> b. If still not tell him to check by disabling firewall at his end.
>> c. Tell him to change SMTP and POP3 as that of his ISP i.e HisISPname.domain.com
>> d. If he is able to receive mails but cannot send then ask him to change the port for SMTP to 465 (SMTP SSL) with setting in 4.a and 4.c steps above
>> e. Otherwise there is possiblity that his ISP has blocked the port and ask him to contact his ISP for more information.